Virtual Call Center Service

VIRTUAL TELEPHONY SERVICES
We specialize in the domain of providing 10 Digit Number. This service allow to respond to customer''s need effectively and manage the calls efficiently thus improving brand image. Save your Manpower. Manage service and connect multiple Branch/Office to Single Network.

Key Highlights of our Toll Free Service (with IVR) Service:

• Welcome Message - Multi Language (Fully Customized)
• Call Log - Web Interface
• Multi - Extensions with Multi - Mobile/Landline Numbers Mapping
• Voice Mail
• Missed Calls Alert
• SMS Alerts
• Call Recording
• Caller Location Based Routing
• Custom On-hold Music
• Free Voice Calls & Free SMS Packs with each Plan
• Available for national and international.

Features:

• Offered by skilled professionals
• Quality resources used
• Executed within the assured time frame

Predictive Dialer for Inbound & Outbound Call Center (Domestic & International)

Features of Predictive Dialer :

(Automatic Call Distribution): Used for inbound as well as outbound campaign includes skill based routing, automatic call distribution, and UCD.

Queue Message: Several queue messages could be played with own choice as per campaign.

CRM (Customer Relationship Management): Available full flexibility for designing CRM for the entire campaign, and about 45 open fields to be configured according to customer’s information.

Disposition: After calls disconnection, agent can fill call status and can build up call disposition according to own choice.

Trunk Line Connectivity: Includes GSM/CDMA Gateway, ISDN PRI Line, SIP trunk, FXO, H.323 and many others.

Agent Terminal: Support soft Phone, IP Phone, Any TDM PBX, FXS Gateway, Mobile, and Landline.

Monitoring: Assign authorizations to different person monitor many campaigns, along with creating and editing role as per needs. Dialing algorithm feature allowing for all modes of dialing. Feature to internally define do not dial numbers.

MIS Reporting: Gives various reports to monitor performance of call center.

IVR Manager: Welcome message, language option, city/department selection etc.

Dialing Mode: Different dialing modes like predictive, progressive and preview dialing, pace of dialer etc

Agent Recording: 100% agent recording with various search options like by agent, date time, Number, or client name etc.

Third Party CRM ERP Integration: ACCS-Advance has facility to connect with third party CRM/ERP integration option through APIs

Easy Customization: Being a R&D based company; ACCS has capability to customize the product as per client comfort.

Email & SMS Module: ACCS-Advance has SMS & Email module to make it unified communication system.